Eagle Field Service
Eagle Field Service is leading the way in advanced and flexible field service management software. Built using the latest innovative Internet technology our solution delivers unprecedented levels of control and visibility to field service businesses. Profitsflow provide an end-to-end solution that enables companies to achieve increased efficiency and customer service, maximise profits and build competitive advantage.
Mobile Workforce Management
The Eagle Field Service management system is a complete service and mobile management solution providing real-time information and resources to field based engineers and delivered direct to their mobile or touchscreen device. With direct links to Microsoft Outlook and group invoicing and payments functionality, service engineers are able to access and relay information directly to the back-office management system. This ensures that company wide mobile data and customer information is unified throughout. Our solutions run on most mobile devices including handhelds, rugged laptops and touchscreen solutions, with or without barcode readers. These devices run on a wide range of mobile devices, including Android devices, iPhones and iPads and connect to the Eagle Field Service management system through the Internet, with the capability to run in offline mode where coverage is unavailable.
Core Functionality
- Warranty Control
- Planned Maintenance
- Call Logging & Escalation
- Engineer Scheduling
- Engineer Skills Matrix
- Job Costing
- Invoice Generation
- Job Access/Update for Remote Engineers
- Van Stock Management
- Purchasing
- Document Management
- Task Management/Reminders
- Quotations
- (Optional) CRM Module
- (Optional) Financials
- Mapping Web Services
- Postcode Lookup Web Services
- Integrated Workflow
- Audit Trail
- Comprehensive Contact Management
- Integration with MS Outlook
- Easy Integration with other packages (Accounts, Payroll, etc)
- Integrates with EFACS Business Suite