Eagle Field Service
Eagle Field Service is leading the way in advanced and flexible field service management software. Built using the latest innovative Internet technology our solution delivers unprecedented levels of control and visibility to field service businesses. Profitsflow provide an end-to-end solution that enables companies to achieve increased efficiency and customer service, maximise profits and build competitive advantage.
Mobile Workforce Management
The Eagle Field Service management system is a complete service and mobile management solution providing real-time information and resources to field based engineers and delivered direct to their mobile or touchscreen device. With direct links to Microsoft Outlook and group invoicing and payments functionality, service engineers are able to access and relay information directly to the back-office management system. This ensures that company wide mobile data and customer information is unified throughout. Our solutions run on most mobile devices including handhelds, rugged laptops and touchscreen solutions, with or without barcode readers. These devices run on a wide range of mobile devices, including Android devices, iPhones and iPads and connect to the Eagle Field Service management system through the Internet, with the capability to run in offline mode where coverage is unavailable.
Core Functionality
- Warranty Control
- Planned Maintenance
- Call Logging & Escalation
- Engineer Scheduling
- Engineer Skills Matrix
- Job Costing
- Invoice Generation
- Job Access/Update for Remote Engineers
- Van Stock Management
- Purchasing
- Document Management
- Task Management/Reminders
- Quotations
- (Optional) CRM Module
- (Optional) Financials
- Mapping Web Services
- Postcode Lookup Web Services
- Integrated Workflow
- Audit Trail
- Comprehensive Contact Management
- Integration with MS Outlook
- Easy Integration with other packages (Accounts, Payroll, etc)
- Integrates with EFACS Business Suite
“Eagle gets the right engineer to the right place at the right time, with the right kit!”
Discover how Northern Irish company – Bailies Coffee transformed their business with Eagle Field Service.
Bailies Coffee is an artisan coffee roaster based in Belfast. For over 20 years the company has been sourcing, buying, importing, roasting and delivering the world’s best coffee to local coffee shops, restaurants, hotels, businesses and home customers across Ireland and in the UK. Operations and high customer service is driven by passion, precision and perfection.
Bailies had no system for managing their field service engineers; call-outs and preventative maintenance was being done on a case by case basis as calls came in from customers.
The solution was to implement Eagle Field Service – a fully integrated Field Service Management solution incorporating a complete ERP system.