Eagle Field Service
Eagle Field Service is an AI enabled field service management platform that is leading the way in advanced, flexible and intelligent field service solutions. Our field service management software has been created with the latest software technologies that delivers unprecedented levels of visibility and control to the end user.
Field Service Management
The Eagle Field Service management system is a complete service and mobile management solution. Built with AI, the solution provides real-time information and resources to field based engineers and it is delivered direct to their mobile or touchscreen device. The solution is designed to help modern service companies overcome challenges that they face on a daily basis.
Benefits for your business
- Direct integration with Microsoft Outlook.
- Service engineers have access to group invoicing and payments functionality.
- Eagle field service can be run on mobile devices, tablets, laptops and barcode readers.
- Capability to run in offline mode when coverage is not available.
- Allows companies with the facility to plan and schedule maintenance.
- Utilise the assisted scheduling board to aid the operator in selecting the right engineer for the job.
- Manage all call and case management seamlessly. All photos and records of correspondence can be stored.
Built with flexibility in mind
Eagle Field Service is built with adaptability and flexibility in mind to help meet your business requirements. Users are able to customise the solutions functionality through the toolkit and create new applications specific to their current tasks.
Document management
All documents managed with eagle Field Service can be stored, viewed and managed safely and securely. Users can use the audit trail functionality to track all revisions and changes to all documentation.
Automate mundane procedures
The Eagle Field Service Workflow module allows the user to automate time consuming daily tasks. This functionality can help take care of receipts of orders, automated emails, all reminders and more.
Access to real-time information
Eagle Field Service provides accurate and personalised information to staff through the use of user friendly menu dashboards. BIRT and Microsoft Power BI reports can be displayed.
Training and Support
At Profitsflow we pride ourselves in the quality of our training services. Over the years, we have learned that this is where the difference between a succinct, successful implementation and a prolonged project lies. Properly trained personnel will take to the system quicker, and be more efficient in their roles from the outset.
We provide all of our customers with both functional and technical courses to cover all Eagle Field Service modules and supporting technology, enabling you to yield maximum benefit for your business. Our team have extensive practical knowledge of the technology or module they are presenting and are very experienced in the provision and delivery of training. We can provide two standard methods of training to suit different requirements:
- Customised or standard courses for one customer.
- Classroom training for a number of customers.
Our training can be undertaken either at our customer’s premises or at an offsite location as required. Often it can be beneficial to conduct training offsite, as it removes day-to-day distractions, giving the content of the training the focus it requires.
All support for Eagle Field Service is provided by our local team based in our Wexford offices. The team are contactable via phone or email.
“Eagle gets the right engineer to the right place at the right time, with the right kit!”
Discover how Northern Irish company – Bailies Coffee transformed their business with Eagle Field Service.
Bailies Coffee is an artisan coffee roaster based in Belfast. For over 20 years the company has been sourcing, buying, importing, roasting and delivering the world’s best coffee to local coffee shops, restaurants, hotels, businesses and home customers across Ireland and in the UK. Operations and high customer service is driven by passion, precision and perfection.
Bailies had no system for managing their field service engineers; call-outs and preventative maintenance was being done on a case by case basis as calls came in from customers.
The solution was to implement Eagle Field Service – a fully integrated Field Service Management solution incorporating a complete ERP system.