In this blog post, we will delve into the Planned Maintenance module that is available in the Eagle Field Service software.

This module allows the business to record what equipment their customers have on site that will need maintenance. This module can also record changes to the equipment and allow new contracts to be produced when changes occur, producing a new pricing contract annually.

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Anyone who has been involved in the scheduling of field service engineers will understand the complexity of the task at hand.  An engineer with the right skill level needs to attend an emergency call out to keep a production line moving, has to have the parts needed for the job with him, and the specifications for the machine to be repaired immediately to hand.  As if this is not enough complexity, add to it the fact that the client is in one corner of the country, while the twelve engineers who fulfil the criteria are scattered across the country, some working on jobs currently, others with jobs scheduled for later in the day.

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Eagle Field Service is a fully integrated solution for companies who manage teams of field service engineers. The software comprises a suite of modules enabling automated communication of data between departments and eliminating duplication throughout the organisation.

Log a service call, assign it to the right engineer with the associated required parts, the engineer tracks activity in real time.  Closing the job causes a service visit report to be generated automatically and optionally sent via e-mail to the customer.  Any chargeable elements of the job are automatically calculated and queued to Eagle's own accounts system for processing as an invoice.  All automatic, all in real time.

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FOR IMMEDIATE RELEASE 

Arklow, Co. Wicklow -  20th February 2015

Local technology firm Profitsflow.com continues to strengthen its position in the Irish enterprise software market through its expansion into the Field Service and Facilities Management sectors.  Established in 2009, the company commenced life as a provider of Customer Relationship Management (CRM) software solutions to businesses looking to automate their sales and marketing efforts.  Profitsflow.com took advantage of emerging cloud-based technologies to deliver online data and real time information to remote sales people via mobile devices and the Internet.

In 2012, the business expanded into the Enterprise Resource Planning (ERP) market, bringing truly integrated software for primarily manufacturing businesses throughout the island of Ireland.  To support this expansion, and to allow for growth, in 2014 Profitsflow moved to its new headquarters in Arklow Business Enterprise Centre.  This facility allows the firm to deliver a world-class support contact centre to its increasingly diverse customer base, serving clients not only in Ireland, but the UK and Europe as well.

In January 2015, the firm officially launched its Eagle Field Service and Eagle Facilities Management offerings, designed for businesses who employ teams of external engineers.  Speaking at the launch of the new products, Tadhg Henderson, Managing Director, said “The Eagle products draw on the experience we have gained over the years.  Our initial customers in the CRM market helped us to forge a path in mobile workforce automation – this combined with a solid understanding of the requirements of large enterprise clients allows us to deliver projects in the rapidly growing service sector.”

The new Eagle products will be showcased at the upcoming Facilities Management Ireland event in the RDS, Dublin, with Profitsflow.com taking a prime location.  Henderson continues “We took the decision to exhibit at FM Ireland as this is Ireland’s premier event for those in the business.  It’s as much a branding exercise for us as it is an opportunity to meet some of the decision makers in our target market.”

Features of the product include case management, engineer scheduling, van stock control, preventative maintenance, warranty control, as well as integration through to accounts and CRM.  Further information is available from www.profitsflow.com or by telephone on 01 244 9580.

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Across the world, industries are witnessing a push to make full use of the conveniences afforded to us by advancements in mobile technology, weighing risk versus reward in an effort to keep up with the times. Financial, medical, and government industries have all embraced mobile technology, and the field service industry hasn’t been left behind.

Time is money; so is speed. When working in field service, having the right mobility solution is as vital to a Company’s success as the technicians in the field.

Imagine being able to connect with your colleagues and the rest of your staff from any site, communicating in real time on dedicated servers. Imagine having software that allows you to see available personnel on a virtual map and assign tasks and clients to them right on your phone. These scenarios are now completely possible with some dedicated apps. The question remains: how do you choose which service to use? Here are some things that you need to look for when choosing a mobile service to invest in.

  1. Security

Since field service personnel regularly deal with the personal information of clients, it’s of utmost importance that apps come with secure encryption. However, it’s also important to note that one of the appeals of mobile business solutions is the ability to get your work done right through your own device, and striking a balance between securing your company’s data and allowing your personnel the privacy they need is essential to using mobile technology successfully. Many of today’s mobile business solutions have been able to segregate the personal data of employees from corporate data, making it much easier to manage the security of clients’ information.

  1. Ease of Use

Investing in mobile technology is useless if your employees can’t use them. The features of mobile apps are more important than the simple interfaces and fast controls. The basic requirement is that personnel should be able to readily access information, but they should also be able to capture high-quality data while at sites and upload that data to the company’s cloud servers. Cloud services have transformed the way we share data, and it’s essential to have an app that makes full use of this feature.

  1. Accessibility

Because field service personnel regularly travel to places where there is very limited connectivity, it’s essential that your mobile service solution be fully functional even when offline, synchronizing with servers as soon as connectivity is regained. It’s also important to invest in an app that functions across all devices so all members of your staff can have access to both the app and the information they need. Mobile field service solutions are still relatively new, and many companies are able to function without dedicated apps for their businesses, relying on the built-in features of mobile phones and tablets to get their work done. Today’s generation of Smart phones makes this much easier.

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In the Facilities Management Industry, the value of enterprise software solutions differs depending on the user in question. For the executives and managers who make the decision to purchase these solutions, value is often defined in terms of the bottom line. Enhanced data tracking and reporting enable them to make more accurate assessments of their operations, which in turn make for better decisions and forecasts.

For operations-level staff, the value of enterprise software has more to do with the often loosely defined concept of Usability. Those responsible for choosing which software solution to invest in can easily take promises of usability at face value, effectively checking it off their list of requirements without stopping to look deeper and determine what exactly the term means, which can carry major consequences for staff buy-in. The key measures of usability can be formulated into the following question

Is the program Effective, Efficient, Engaging, Error tolerant and Easy to learn?

Effective: In a computerised maintenance management system (CMMS) it is critical to connect all the dots and see as much of the overall workflow as possible. Doing so will establish a good sense of whether there are problems that may undermine the program’s overall efficacy.

Efficient: Live product demonstrations are a good way to get a feel for how many clicks and data entry points are required to progress through certain tasks. It is important to consult end users during the purchase process to get their feedback, as they will be the best judge of what will work for them in the long term.

Engaging: Engagement is a measure of the extent to which users actually enjoy using the software. The appearance of the program, along with the means through which commands and data are inputted, are two major factors that affect engagement. Growth in smartphones and tablets provide a good example of the role that input method plays in overall user engagement and buy-in. Touch screen functionality, while achieving the same ultimate goal as mouse/cursor input, is highly engaging and intuitive, which is a big part of the reason why mobile functionality has been a big driver of growth in enterprise software sales in recent years.

Error tolerant: Error tolerance is key to user buy-in because it makes users more comfortable using the software. If they know that they can’t make serious mistakes within the program, they will feel free to perform their tasks. And limiting access will make those tasks more clearly defined and easier to learn.

Easy to learn: Familiarity breeds comfort, which in turn lowers apprehensions and increases buy-in. It is thus important that users don’t feel bewildered by the basic configuration. Usability, more than a marketing buzzword, is actually a highly specified measure of a program’s overall quality. Buyers who are aware of its nuances are likelier to make the right choice for their company, which will go a long way toward ensuring its ultimate success.

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