In this blog post, we will delve into the Planned Maintenance module that is available in the Eagle Field Service software.

This module allows the business to record what equipment their customers have on site that will need maintenance. This module can also record changes to the equipment and allow new contracts to be produced when changes occur, producing a new pricing contract annually.

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Friday, 16 February 2018 11:09

Benefits of ERP in Field Service

 

Eagle Field Service provides an end-to-end solution that enables companies to achieve increased efficiency and customer service, maximising profits and building competitive advantage.

 

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Anyone who has been involved in the scheduling of field service engineers will understand the complexity of the task at hand.  An engineer with the right skill level needs to attend an emergency call out to keep a production line moving, has to have the parts needed for the job with them, and the specifications for the machine to be repaired immediately to hand.  As if this is not enough complexity, add to it the fact that the client is in one corner of the country, while the twelve engineers who fulfil the criteria are scattered across the country, some working on jobs currently, others with jobs scheduled for later in the day.

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