Thursday, 07 February 2019 09:55

Benefits of Field Service Software

Profitsflow provides Eagle Field Service software, authored by Profitsflow’s partner, Exel Computer Systems in the UK.

 

The three main benefits of any field service software is:

  • To increase efficiency
  • To reduce costs
  • To improve customer service
Published in blog

In June 2017 Profitsflow turned 8.  And we're still growing strong.  We've welcomed four new ERP clients to the Profitsflow family so far this year.  But the biggest indicator of our growth to date is that as we enter our ninth year in business, we have opened a second office in Wexford.

Published in blog

Anyone who has been involved in the scheduling of field service engineers will understand the complexity of the task at hand.  An engineer with the right skill level needs to attend an emergency call out to keep a production line moving, has to have the parts needed for the job with them, and the specifications for the machine to be repaired immediately to hand.  As if this is not enough complexity, add to it the fact that the client is in one corner of the country, while the twelve engineers who fulfil the criteria are scattered across the country, some working on jobs currently, others with jobs scheduled for later in the day.

Published in blog

Bailies had no system for managing their field service engineers; call-outs and preventative maintenance was being done on a case by case basis as calls came in from customers.

The solution was to install Eagle Field Service- a fully integrated Field Service Management solution incorporating a complete ERP system.

Published in Case Studies

Once little more than a contact management system, Customer Relationship Management (CRM) for many businesses is now an essential powerhouse of the Sales department. Within the context of manufacturing businesses, this has long been recognised by Enterprise Resource Planning (ERP) providers and has become an increasingly integrated element of modern business management software. With the widespread adoption of mobile connectivity, CRM functionality has been extended to the world of the handheld device with vital sales information and customer visibility now being available as and when the mobile sales person needs it.

Published in blog