Nowadays, businesses find it hard to be competitive in an ever changing business environment. Customer service has always been used as a point of differentiation for many businesses. It is vital that field service providers deliver outstanding customer service in order to be competitive. Remote workers can find it difficult to meet agreed upon service levels, as remote working can lead to inefficiencies and inaccurate data.

Eagle Field Service can alleviate these constraints through the Remote Worker module.

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In this blog post, we will delve into the Planned Maintenance module that is available in the Eagle Field Service software.

This module allows the business to record what equipment their customers have on site that will need maintenance. This module can also record changes to the equipment and allow new contracts to be produced when changes occur, producing a new pricing contract annually.

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Customer Relationship Management (CRM) encompasees a large number of businesses processes. The CRM module allows the user to interact with potential and established customers in a number of ways, such as marketing, sales, customer profile, customer support and customer service.

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Friday, 16 February 2018 11:09

Benefits of ERP in Field Service

 

Eagle Field Service provides an end-to-end solution that enables companies to achieve increased efficiency and customer service, maximising profits and building competitive advantage.

 

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For the second year in a row, Exel Computer Systems has presented Profitsflow with the ‘Reseller of the Year’ award.

Published in Features

2016 was a great year for us here at Profitsflow.  We welcomed a variety of new customers to our growing family of EFACS E/8 ERP and Eagle Field Service users here in Ireland.  We won the ERP HeadtoHead Best Vendor Award in October.  But the biggest driver of change for us was the launch of our ERP Information Days in June.  This year we are expanding the number of events to 4 with April 4th seeing the first Galway ERP Information Day.

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Friday, 16 December 2016 14:52

ERP Information Days 2017

In 2016 we launched our ERP Information Days, with two half day sessions targeted at companies at various stages of the selection process looking at a new ERP software solution.  In 2017, we are taking the event nationwide, with four dates in Cork, Galway, Dublin and Belfast allowing manufacturing and field service companies throughout the country the opportunity to see the Award Winning EFACS E/8 at a location convenient to them.

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Tuesday, 04 October 2016 14:52

September ERP Information Day Report

On September 27th, the Louis Fitzgerald Hotel, Dublin was the venue for the latest in our series of ERP Information Days.  With Tony Pottle of Exel Computer Systems in attendance to launch the latest release of EFACS, version 8.6, the event was well received and all agreed that it was a success.

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Bailies had no system for managing their field service engineers; call-outs and preventative maintenance was being done on a case by case basis as calls came in from customers.

The solution was to install Eagle Field Service- a fully integrated Field Service Management solution incorporating a complete ERP system.

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Once little more than a contact management system, Customer Relationship Management (CRM) for many businesses is now an essential powerhouse of the Sales department. Within the context of manufacturing businesses, this has long been recognised by Enterprise Resource Planning (ERP) providers and has become an increasingly integrated element of modern business management software. With the widespread adoption of mobile connectivity, CRM functionality has been extended to the world of the handheld device with vital sales information and customer visibility now being available as and when the mobile sales person needs it.

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