Displaying items by tag: field service data

Friday, 17 August 2018 10:01

Spotlight Series: Remote Workers & Mobile Data

Nowadays, businesses find it hard to be competitive in an ever changing business environment. Customer service has always been used as a point of differentiation for many businesses. It is vital that field service providers deliver outstanding customer service in order to be competitive. Remote workers can find it difficult to meet agreed upon service levels, as remote working can lead to inefficiencies and inaccurate data.

Eagle Field Service can alleviate these constraints through the Remote Worker module.

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Once little more than a contact management system, Customer Relationship Management (CRM) for many businesses is now an essential powerhouse of the Sales department. Within the context of manufacturing businesses, this has long been recognised by Enterprise Resource Planning (ERP) providers and has become an increasingly integrated element of modern business management software. With the widespread adoption of mobile connectivity, CRM functionality has been extended to the world of the handheld device with vital sales information and customer visibility now being available as and when the mobile sales person needs it.

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