Displaying items by tag: field service automation

Profitsflow provides Eagle Field Service software, authored by Profitsflow’s partner, Exel Computer Systems in the UK.

The three main benefits of any field service software is:

• To increase efficiency
• To reduce costs
• To improve customer service

Eagle Field Service provides an end-to-end solution that enables companies to achieve increased efficiency and customer service, maximising profits and building competitive advantage.

Eagle Field Service is a fully integrated solution for companies who manage teams of field service engineers. The software comprises a suite of modules enabling automated communication of data between departments and eliminating duplication throughout the organisation.

Log a service call, assign it to the right engineer with the associated required parts, the engineer tracks activity in real time.  Closing the job causes a service visit report to be generated automatically and optionally sent via e-mail to the customer.  Any chargeable elements of the job are automatically calculated and queued to Eagle's own accounts system for processing as an invoice.  All automatic, all in real time.