FOR IMMEDIATE RELEASE 

Arklow, Co. Wicklow -  20th February 2015

Local technology firm Profitsflow.com continues to strengthen its position in the Irish enterprise software market through its expansion into the Field Service and Facilities Management sectors.  Established in 2009, the company commenced life as a provider of Customer Relationship Management (CRM) software solutions to businesses looking to automate their sales and marketing efforts.  Profitsflow.com took advantage of emerging cloud-based technologies to deliver online data and real time information to remote sales people via mobile devices and the Internet.

In 2012, the business expanded into the Enterprise Resource Planning (ERP) market, bringing truly integrated software for primarily manufacturing businesses throughout the island of Ireland.  To support this expansion, and to allow for growth, in 2014 Profitsflow moved to its new headquarters in Arklow Business Enterprise Centre.  This facility allows the firm to deliver a world-class support contact centre to its increasingly diverse customer base, serving clients not only in Ireland, but the UK and Europe as well.

In January 2015, the firm officially launched its Eagle Field Service and Eagle Facilities Management offerings, designed for businesses who employ teams of external engineers.  Speaking at the launch of the new products, Tadhg Henderson, Managing Director, said “The Eagle products draw on the experience we have gained over the years.  Our initial customers in the CRM market helped us to forge a path in mobile workforce automation – this combined with a solid understanding of the requirements of large enterprise clients allows us to deliver projects in the rapidly growing service sector.”

The new Eagle products will be showcased at the upcoming Facilities Management Ireland event in the RDS, Dublin, with Profitsflow.com taking a prime location.  Henderson continues “We took the decision to exhibit at FM Ireland as this is Ireland’s premier event for those in the business.  It’s as much a branding exercise for us as it is an opportunity to meet some of the decision makers in our target market.”

Features of the product include case management, engineer scheduling, van stock control, preventative maintenance, warranty control, as well as integration through to accounts and CRM.  Further information is available from www.profitsflow.com or by telephone on 01 244 9580.

END

Published in Press Release

Across the world, industries are witnessing a push to make full use of the conveniences afforded to us by advancements in mobile technology, weighing risk versus reward in an effort to keep up with the times. Financial, medical, and government industries have all embraced mobile technology, and the field service industry hasn’t been left behind.

Time is money; so is speed. When working in field service, having the right mobility solution is as vital to a Company’s success as the technicians in the field.

Imagine being able to connect with your colleagues and the rest of your staff from any site, communicating in real time on dedicated servers. Imagine having software that allows you to see available personnel on a virtual map and assign tasks and clients to them right on your phone. These scenarios are now completely possible with some dedicated apps. The question remains: how do you choose which service to use? Here are some things that you need to look for when choosing a mobile service to invest in.

  1. Security

Since field service personnel regularly deal with the personal information of clients, it’s of utmost importance that apps come with secure encryption. However, it’s also important to note that one of the appeals of mobile business solutions is the ability to get your work done right through your own device, and striking a balance between securing your company’s data and allowing your personnel the privacy they need is essential to using mobile technology successfully. Many of today’s mobile business solutions have been able to segregate the personal data of employees from corporate data, making it much easier to manage the security of clients’ information.

  1. Ease of Use

Investing in mobile technology is useless if your employees can’t use them. The features of mobile apps are more important than the simple interfaces and fast controls. The basic requirement is that personnel should be able to readily access information, but they should also be able to capture high-quality data while at sites and upload that data to the company’s cloud servers. Cloud services have transformed the way we share data, and it’s essential to have an app that makes full use of this feature.

  1. Accessibility

Because field service personnel regularly travel to places where there is very limited connectivity, it’s essential that your mobile service solution be fully functional even when offline, synchronizing with servers as soon as connectivity is regained. It’s also important to invest in an app that functions across all devices so all members of your staff can have access to both the app and the information they need. Mobile field service solutions are still relatively new, and many companies are able to function without dedicated apps for their businesses, relying on the built-in features of mobile phones and tablets to get their work done. Today’s generation of Smart phones makes this much easier.

Published in blog

This Blog details how investing in ERP software can improve your Company’s decision making process.

We buy tools to make products and to increase the work capacity, we install machines and for designing and selling products, we hire people; because we know they are needed for the business growth. Information Technology and software has become a basic need in our day to day life and when it comes to run a business, whether a small or medium sized, one way or the other we are dependent on them.  As long as you can manage spreadsheets and other basic software like Sage for invoicing, account management, you avoid spending capital on other software or technology to materialise the similar need. (That can make your work much easier and quicker).

Enterprise Resource Planning (ERP) software has become very popular among large Industries as they use to run their businesses through it. If you think ERP Software is not affordable or you are not aware of its real benefits then this article will help you to know why ERP is real value for the business.

It is important to highlight a few things about ERP and its utilisation in the business process. ERP is business management software which is developed to manage typical enterprise; it is an integrated application that improves the business decision by creating information from every part available to throughout your business operations. Company’s use to handle and store data from every level of business, starting from product, planning cost development, invoicing, accounting, marketing and sales order entry, manufacturing, shipping and payment, financial, warehousing, payroll. ERP software has the collective source of master data which tracks the record of customers / buyers, vendors, product bill, manufacturing work processes and many other records. By maintaining such records help company to improve consistently with the same set of Information. Most of the small sized companies are used to work on Sage and spreadsheets but as the business grows these software starts impacting business results in actual ways which affects the bottom line i.e. lost data, missed shipments, invoicing and so on.

Although Sage provides solutions to many small businesses and it is the most users friendly software but it has certain limitations and still far from being integrated ERP with proper control of auditing and scale the end to end business operations. 

Here are more benefits of ERP:

  • It uplifts sales performance.
  • It improves the visibility of organisation’s financial growth.
  • It helps in managing business operations.
  • It reduces labour costs.
  • ERP improves product’s delivery on time.
  • By consistent business processes and polices throughout the organization it improves customer services and profitability.
  • It upgrades control and planning record

 

ERP software is cost effective, affordable and can be easily customised according to the nature of business i.e. General Manufacturing, Retail, CPG, Life Sciences, Process, Distribution, and Service Industries.

Published in blog

In the Facilities Management Industry, the value of enterprise software solutions differs depending on the user in question. For the executives and managers who make the decision to purchase these solutions, value is often defined in terms of the bottom line. Enhanced data tracking and reporting enable them to make more accurate assessments of their operations, which in turn make for better decisions and forecasts.

For operations-level staff, the value of enterprise software has more to do with the often loosely defined concept of Usability. Those responsible for choosing which software solution to invest in can easily take promises of usability at face value, effectively checking it off their list of requirements without stopping to look deeper and determine what exactly the term means, which can carry major consequences for staff buy-in. The key measures of usability can be formulated into the following question

Is the program Effective, Efficient, Engaging, Error tolerant and Easy to learn?

Effective: In a computerised maintenance management system (CMMS) it is critical to connect all the dots and see as much of the overall workflow as possible. Doing so will establish a good sense of whether there are problems that may undermine the program’s overall efficacy.

Efficient: Live product demonstrations are a good way to get a feel for how many clicks and data entry points are required to progress through certain tasks. It is important to consult end users during the purchase process to get their feedback, as they will be the best judge of what will work for them in the long term.

Engaging: Engagement is a measure of the extent to which users actually enjoy using the software. The appearance of the program, along with the means through which commands and data are inputted, are two major factors that affect engagement. Growth in smartphones and tablets provide a good example of the role that input method plays in overall user engagement and buy-in. Touch screen functionality, while achieving the same ultimate goal as mouse/cursor input, is highly engaging and intuitive, which is a big part of the reason why mobile functionality has been a big driver of growth in enterprise software sales in recent years.

Error tolerant: Error tolerance is key to user buy-in because it makes users more comfortable using the software. If they know that they can’t make serious mistakes within the program, they will feel free to perform their tasks. And limiting access will make those tasks more clearly defined and easier to learn.

Easy to learn: Familiarity breeds comfort, which in turn lowers apprehensions and increases buy-in. It is thus important that users don’t feel bewildered by the basic configuration. Usability, more than a marketing buzzword, is actually a highly specified measure of a program’s overall quality. Buyers who are aware of its nuances are likelier to make the right choice for their company, which will go a long way toward ensuring its ultimate success.

Published in blog