Profitsflow.com provide an end-to-end solution that enables companies to achieve increased efficiency and customer service, maximise profits and build competitive advantage.
The Eagle Field Service management system is a complete service and mobile management solution providing real-time information and resources to field based engineers and delivered direct to their mobile or touchscreen device. With direct links to Microsoft Outlook and group invoicing and payments functionality, service engineers are able to access and relay information directly to the back-office management system. This ensures that company wide mobile data and customer information is unified throughout. Our solutions run on most mobile devices including handhelds, ruggedised laptops and touchscreen solutions, with or without barcode readers. These devices run on a wide range of mobile devices, including Android devices, iPhones and iPads and connect to the Eagle Field Service management system through an Internet browser.
Functionality at a glance
· Warranty Control
· Planned Maintenance
· Call Logging & Escalation
· Engineer Scheduling
· Engineer Skills Matrix
· Job Costing
· Invoice Generation
· Job Access/Update
for Remote Engineers
· Stock Management
· Purchasing
· Document Management
· Task Management/Reminders
· Quotations
· Optional CRM Module
· Optional Ledgers
· Mapping Web Services
· GPS Tracking
· Text Messaging
· Postcode Lookup Web Services
· Integrated Workflow
· Audit Trail
· Web Self Service Module
· Comprehensive Contact Management
· Multi-Language
· Changeable Style Sheets
· Integration with MS Outlook
· Easy Integration with other packages (Accounts, Payroll, etc)
· Link to EFACS Business Suite
The core elements of the Eagle Field Service Management system include: A comprehensive Contact Management System, Warranty Service, Engineer Scheduling, Remote Engineer applications and Document Management. A request for a visit may arise from a scheduled visit, a call centre case, a warranty visit or an ad hoc request. Eagle Field Service allows this job to be quoted, logged, scheduled, tracked, costed and finally for an invoice to be generated.
