ERP Support and Development Executive

ERP Support & Development Executive

Profitsflow.com supplies world class ERP and CRM software solutions to Irish business. Due to continued expansion, we now have a vacancy for an ERP Support & Development Executive based at our Wexford office. This position will involve helping our customers on the technical support helpdesk as well as being involved in customer projects adding value through development using our product's customisation toolkits.  The right candidate will be expected to upskill in the role over time ultimately becoming involved in live system implementations and project delivery.  It is a varied role encompassing all aspects of the ERP software life-cycle. A strong candidate will be a recent graduate of a relevant discipline or have experience of a similar role, excellent communication skills, consistent work ethic and a desire to be a part of a fast growing, ever evolving business.

 

 

Skills & Experience Required

You must have demonstrable experience of the following:

  • Ability to identify and articulate solutions that will meet customers' needs.
  • Ability to establish and maintain excellent working relationships with customers' staff thereby enabling the exchange of technical and business information.
  • Be active in defining on-going processes, best practice and services offerings.
  • A methodical and organised approach to managing your schedule and have the ability to multi-task.
  • Ability and desire to grow with the organisation - so an ability to grasp new concepts quickly and work on your own initiative, is essential.
  • Excellent interpersonal skills and telephone manner.
  • Good written English ability.
  • You must have a willingness to travel occasionally in the medium term (primarily throughout Ireland, with very occasional UK visits), be a team player with a 'can do' attitude.

 

It would be desirable if you have experience/skills in a sub-set of the following areas:

  • SQL, SQL Server, XML, JavaScript, HTML
  • Windows Servers
  • Proficiency with office applications including Microsoft Outlook, Word & Excel.
  • Proficiency with BIRT, SSRS and/or crystal report writing tools.

 

Main tasks & duties

  • First level support of technical support incidents as they are reported by customers
  • Participation in internal project delivery meetings
  • Review and assist in preparation of client training materials
  • Remote configuration of software
  • Reports development
  • Data migration and analysis
  • Medium term, growing to onsite consultancy with customers

Salary range and benefits, in line with industry norms and candidate experience.

 

To apply, please forward a detailed CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

No agencies please

Closing date for Applications: Friday, August 3rd, 2018

Last modified on Friday, 13 July 2018 14:17