Tuesday, 10 February 2015 00:00

5 Signs your ERP System could be slowing down your Business

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Unable to get data from your system

Your business needs to make important decisions, Poor reporting capabilities can delay a business and waste valuable time in improving the business.  Limited reporting capability can lead to a poor user experience which inhibits roll out and adoption of new products. Poor reporting capability also relates to vendor enablement - usually there is no simple way of getting all your suppliers on the system. And poor data which is heavily reliant on the data provided by suppliers.

 Old, “clunky”, unintuitive screens

Today’s global business world is more complex and interconnected than ever, constantly posing new challenges on productivity and business agility. There is therefore a growing demand among companies for enterprise applications that are intuitive and easy to use. ERP providers must improve their software in order to meet these demands.

  Lack of visibility of customer data

Nowadays, it’s all about Customer Relationship Management (CRM).  Do you have it? Is there effective communication with your business customers? Can your business specifically target markets with a marketing/email campaign? Is there inadequate customer contact and call centre support? Are there inadequate service options offered to your customers?

  Old systems cost more to maintain

Old ERP systems can take away the innovation from your company’s IT budget. How much of your business IT budget is devoted to innovation rather than maintenance? The mobile workforce can’t perform efficiently with an outdated ERP System.  Old ERP doesn’t satisfy the appetite for real-time information. Old ERP systems generally make reporting an onerous and error-prone exercise – leaving organisations to manually generate reports and create budget or forecast spreadsheets. To compete, businesses need modern ERP designed for today’s needs.

 Lack of or Poor support

Very often older products go “end of life” with no backup support available.  Sometimes, support can be made available via freelancers, old distribution agents for the product, or groups of individuals coming together with the objective of providing a support service in return for a secondary income.  Do you really want to put your business on the line?  These people may not be available when most needed.  And for those cases where there still is “official” support, it is often the case that one or two “seasoned” support consultants are retained to service the few remaining clients on that product or version.  New entrants to the support team are only trained on current products.  This can mean increased cost, lack of availability when most needed, and ultimately longer down time.