EFACS E/8 Brochure
Brochure for the UK & Ireland's no. 1 ERP solution - EFACS E/8
Eagle Field Service
Field service software for engineers and service technicians
ProfitsBridge by Profitsflow.com
Application to extend your existing systems - no need to re-invent
ERP Software Selection Guide
If you need help on choosing the solution for your business, this guide will take you through the basics.
Our dedicated support team have years of experience in implementing and supporting business solutions. They are able to provide assistance throughout the implementation process and during ‘live’ operation, together with specialised assistance during key business activities.
We aim to mobilise appropriate resources to provide accurate and timely technical or software support in a manner exceeding that expected by the customer. We conduct continuous reviews of our support services in order to keep our customers as productive as possible and provide the best service.
Nowadays, remote support is enhanced from the traditional services of phone, e-mail and fax support by the ability to utilise remote access software to connect to a customers machine or even the ERP server. This vastly speeds up the support process where hands on access to the machine in question is required, and removes the necessity for expensive onsite visits.
All technical support incidents are logged in our ticket management software, and the customer is automatically communicated with as the ticket is progressed to conclusion. Thus the customer is always "in the loop", without the need for unnecssary interruption.
At profitsflow.com we pride ourselves in the quality of our training services. Over the years, we have learned that this is where the difference between a succinct, successful implementation and an prolonged project lies. Properly trained personnel will take to the system quicker, and be more efficient in their roles from the outset.
We provide all of our customers with both functional and technical courses to cover all EFACS Modules and Supporting Technology, enabling you to yield maximum benefit for your business. Our Course Trainers have extensive practical knowledge of the technology or module they are presenting and are very experienced in the provision and delivery of training.
We can provide two standard methods of training to suit different requirements:
- Customised or standard courses for one customer.
- Classroom training for a number of customers.
Our training can be undertaken either at our customers premises or at an offsite location as required. Often it can be beneficial to conduct training offsite, as it removes day-to-day distractions, giving the content of the training the focus it requires. We can also provide customised training for specific needs in consultation with the customer.
Once initial training has taken place, our implementation team can help to map EFACS E/8 to your company’s business processes, ensuring the smooth and efficient take-on of the new computer system.
With 15 years experience in implementing mission critical enterprise software solutions, profitsflow.com can provide an expert end-to-end service for delivery of a fully functional ERP solution. We have a team of highly trained implementation and support consultants whose role it is to ensure that all installations are carried out successfully so that the maximum benefits are achieved.
Core to this process is Project Management. At the outset, profitsflow.com will appoint a project manager to steer the system implementation from our side, allocating resources as and when required, providing a detailed project plan for the agreed strategy and supplying regular updates to the client's project manager.
Each project is evaluated, simulated and controlled on its own merits. The strategy behind our project management program follows proven successful and logical steps. Our methodology is designed to ensure that all aspects of any implementation are comprehensively evaluated, documented, actioned, reviewed and developed for each project against the business needs and resources of each individual customer.
Profitsflow.com's comprehensive implementation process enables those companies that require a fast implementation to move the project forward quickly and efficiently from day one where resources are available. We have continuously evolved the implementation methodology by taking advantage of latest technologies, new legislation, experience and best practice. We provide two approaches for implementing your EFACS system: a Business Review Approach and a Business Defined Approach.
The Business Review Approach is based on the premise that our Implementation Consultants will train you in all aspects of the EFACS business system. Then in conjunction with us you will review your business processes and procedures and choose the most appropriate EFACS configuration settings and options in order to allow you to run your business as efficiently as possible. This option assumes a high level of client-side participation in the process, with typically two to five existing IT resources in place.
The Business Defined Approach to implementing EFACS is best suited to companies who do not wish to radically alter their existing internal procedures and processes. If you have previously reviewed and improved your procedures you may need EFACS to dovetail with these existing processes. The EFACS training and consultancy provided by us will therefore be tailored to the specific way in which EFACS is required to work for you. This will typically involve modifying EFACS through customisation, configuration and sometimes bespoke modification.